Problem:

When user prints a document this message is shown in the printer queue:

 

 

Reason: 

This error means that you have either typed in your Google user name wrong or your Google password wrong. 

 

 

Solution:

If you have saved the wrong credentials in keychain the dialog box will not show up. 

 

To solve this please open the Keychain app 

 

Open Finder 

 

 

click "Go" (menu bar)

 

 

Select Utilities

 

  

 

Select login

 

 

Look for "HPS Secure"

 

 

Delete this record by right clicking and selecting Delete 

 

Now that you have deleted this recored the dialog box should pop up again. 

 

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Now print a document with HPS Secure

 

At the dialog box please type your Google username.

 

     For example if your name is "John Doe" your user name is "jdoe"

 

Then for your password you will type your Google Password.

 

If you do not know your password please submit a ticket here.

 

 

 

Once you have successfully sent a print job go back and select "Remember this password in my keychain" on your next print.